Delivery

Privacy Policy

Mami Louise S.r.l. (“Mami Louise”) with registered office in Milan (Italy) recognise the importance of maintaining the confidentiality, integrity and security of your personal data (“Personal Data”), and hereby inform you that any Personal Data which you provide to Mami Louise S.r.l. through our Website will be processed in compliance with current European privacy laws (Regulation (EU) 2016/679 – “GPDR”) and with any specific local regulations applicable from time to time for the processing of data outside the European Union, together with the principles and general rules of conduct contained in the Code of Ethics adopted by Mami Louise S.r.l.

 

  1. Type and source of data

Browsing data

During their normal operation, the computer systems and software procedures used to operate our Website collect certain personal data (log files). The transmission of such data is inherent to the use of internet communication protocols. This information is not collected in order to be associated to specific data subjects. However, due to its nature, this information can allow users to be identified by means of their processing and integration with data held by third parties. Such information includes the IP addresses or domain names of the computers you use to visit our Website, URIs (Uniform Resource Identifiers) of the resources requested, the time of the request, the method used to submit the request to the server, the size of the file obtained in reply, the numerical status code of the server reply (successful, error, etc.) and other parameters concerning the user’s operating system and computer environment. This data is used with the sole purpose of obtaining anonymous statistical information on the use of our Website and to guarantee its correct operation.

Cookies
Our Website uses cookies to ensure its efficient functioning and to improve our services. Cookies are small text files that are sent to your computer (usually to your browser) by the websites you visit. Cookies are stored in your computer to be recognised by those websites on your subsequent visits. For more information on cookies, on the types of cookies used on our Website, on how to disable them and on how you can revoke your consent, see our cookie policy.

Personal Data voluntarily provided by the data subject

Mami Louise S.r.l. collects and processes the Personal Data that you directly and voluntarily provide through our Website when you place online orders and/or register to our Website and/or subscribe to our newsletter and/or contact our Customer Service. These data include, for example, your first and last name, postal and e-mail address and phone number. Furthermore, when you voluntarily send an e-mail through our Website and/or to the addresses indicated in our Website, we collect your e-mail address so that we can reply to any request, as well as any additional Personal Data contained in your message.

 

  1. Purpose of the processing

Your Personal Data may be processed for the following purposes:

  • (a)     to respond to all your requests and to manage your relationship with Mami Louise S.r.l.;
  • (b)     to fulfil your online purchase orders and perform all management activities connected with it (including administrative management of the contract, delivery of goods, payment processing, management of any claims and litigation, and fraud prevention), and to comply with any applicable legal or regulatory obligations;
  • (c)        to send periodic newsletters as a result of your subscription to the service.

Furthermore, subject to your prior consent, your Personal Data may be included in the Mami Louise S.r.l. customer data base, managed by the holding company Prada S.p.A., and processed together with the details of your purchases for the following purposes:

  • (d)      profiling: to perform individual or group studies, surveys, statistical and/or market researches on your preferences with regards to our products, so that we can offer you a personalised service and promote cultural and recreational activities that may interest you;
  • (e)     marketing: to contact you and/or send you (by post, telephone, e-mail and any other form of electronic communication) information and promotions, including commercial information, newsletters, advertising material, catalogues and invitations to events related to products and services of Mami Louise S.r.l.

 

  1. Processing Methods

Your Personal Data will be processed by suitable electronic or automated means and computerised tools, or manually and on hard copy, exclusively for the purposes for which they have been collected and guaranteeing the security and confidentiality of any processed information. Your Personal Data will be processed only by the Mami Louise S.r.l. internal staff duly authorised to do so under their respective job duties. Your Personal Data may also be processed by third parties to the extent necessary and/or instrumental for the above purposes. These third parties will act on behalf of  Mami Louise S.r.l. as data processors (e.g. service providers, carriers, IT technicians or any other suppliers appointed by Mami Louise S.r.l. to achieve the above-mentioned purposes).

 

  1. Nature of the provision of personal data

The provision of your Personal Data is optional.

However, if you wish to make a purchase order for products offered on our Website, and/or receive information on our products and services, and/or contact our Customer Service and/or use any other services offered in the Website, you need to fill in all mandatory fields of the relevant forms.

The processing of your Personal Data for the purposes indicated at letters (c), (d) and (e) of paragraph 2 above is subject to your prior express consent. If you withhold your consent, we may not be able to offer you a personalised service and inform you of any initiatives that may interest you and/or send you any other commercial information on products, initiatives and events of Mami Louise S.r.l.

You may withdraw your consent to the processing of your Personal Data by us at any time, by writing to the Data controller indicated at paragraph 7, by sending an e-mail at info@mamilouise.com or by using the “unsubscribe” link included in all of our commercial electronic communications, and/or by using any other appropriate procedures which may be made available to you.

 

  1. Transfer and disclosure of data

Whenever necessary and/or instrumental to the above purposes, your Personal Data may be processed on behalf of Mami Louise S.r.l. by other entities acting as data processor, including:

  • companies, consultants and firms providing advisory and/or consulting activities, or performing related services that are instrumental to data processing on behalf of Mami Louise S.r.l..

Your Personal Data may be transferred abroad in accordance with applicable legislation, including to countries outside the European Union by adopting all appropriate security measures and safeguards to ensure an appropriate level of data security.

Your Personal Data will not be used for third-party advertising purposes or for the promotion of products, services or initiatives by entities other than the Mami Louise S.r.l. nor shall they be disclosed to unknown persons under any circumstances.

 

  1. Retention period

Your personal data will be processed and stored for as long as required for the purposes for which they were collected, and in accordance with the storage periods provided for by the applicable laws, or until you revoke your consent to the processing, if applicable.  After such period, your Personal Data will be automatically and permanently erased or made anonymous.

 

  1. Data controllers

For the other purposes of processing referred to at letters (a), (b) and (c) of the paragraph 2 above the Data Controller is Mami Louise S.r.l.. Please contact the Data Controller by writing to Mami Louise S.r.l., Via Pompeo Mariani 4/6, Milan (Italia), or sending an e-mail to info@mamilouise.com.

 

For the other purposes of processing referred to at letters (d) and (e) of the paragraph 2 above the Data Controller is Mami Louise S.r.l.. Please contact the Data Controller or Data Protection Officer (“DPO”) by writing to Mami Louise S.r.l., Via Pompeo Mariani 4/6, Milan (Italia), or by sending an e-mail to info@mamilouise.com.

 

  1. Rights of the data subject

Please note that you may exercise the rights under Articles 15 to 21 GDPR, and specifically the right to request information as to whether your Personal Data is being processed and as to the characteristics of the processing, the right to rectification and erasure of your Personal Data, the right to object to the processing and/or the right to have those Personal Data transmitted to another controller.

You also have the right to withdraw your consent at any time. The withdrawal of your consent will not affect the lawfulness of processing based on your consent before its withdrawal. You may lodge a complaint with the Italian supervisory authority (Autorità garante per la protezione dei dati personali) at Piazza di Montecitorio no. 121, 00186, Rome (RM).

 

  1. Contacts

If you have any request on your Personal Data, on this Privacy Policy or on how you might exercise your rights, you may contact the Data Controller or the DPO free of charge at the contact details indicated at paragraph 7.

Mami Louise S.r.l. reserves the right to amend this Privacy Policy at any time. The Privacy Policy currently in force is the one published on our Website.

 

Last updated: 26 March 2021  

 

COOKIES POLICY

 

Definition and purpose

Cookies are small text files that the sites visited by users send to their terminals, where they are stored before being re-transmitted to the same sites on the next visit. The cookies of the so-called “Third parties” are, however, set by a website other than the one the user is visiting. This is because on each site there may be elements (images, maps, sounds, specific links to web pages of other domains, etc.) that reside on servers other than that of the site visited.

Cookies are used for different purposes: execution of computer authentication, session monitoring, storage of information on specific configurations regarding users who access the server, storage of preferences, etc.

The provision of 8 May 2014 of the Guarantor for the protection of personal data identifies two macro-categories of cookies: “technical” and “profiling”.

 

“Technical” cookies

These are cookies that are used to browse or provide a service requested by the user. They are not used for other purposes and are normally installed directly by the website owner. Without the use of these cookies, some operations could not be carried out or would be more complex and / or less secure, such as home banking activities (viewing the account statement, wire transfers, bill payment, etc.), for such as cookies, which allow the identification of the user to be made and maintained during the session, are essential.

Technical cookies can be further divided into:

  • Navigation or session cookies, which guarantee the normal navigation and use of the website (allowing, for example, to make a purchase or authenticate to access restricted areas); Analytics cookies, similar to technical cookies when used directly by the site manager to collect information, in aggregate form, on the number of users and how they visit the site; Functionality cookies, which allow the user to navigate according to a series of selected criteria (for example, the language, the products selected for purchase) in order to improve the service provided.
 
“Profiling” cookies

These are cookies used to track the user’s navigation on the network and create profiles on his tastes, habits, choices, etc. With these cookies, advertising messages can be transmitted to the user’s terminal in line with the preferences already expressed by the same user while browsing online.

 
Use of cookies by this site

This site uses technical navigation, analytics and functionality cookies.

 
Other types of cookies or third-party tools that could make use of them

Some of the services listed below collect statistics in aggregate form and may not require the user’s consent or may be managed directly by the Owner – depending on what is described – without the help of third parties.

If among the tools indicated below there are services managed by third parties, these could – in addition to what is specified and also without the knowledge of the Owner – perform user tracking activities. For detailed information on this, it is advisable to consult the privacy policies of the services listed.

 

Management and cancellation of cookies

In addition to what is indicated in this document, the user can manage preferences relating to cookies directly within their browser and prevent – for example – third parties from installing them. Through the browser preferences it is also possible to delete the Cookies installed in the past, including the Cookie in which the consent to the installation of Cookies by this site is eventually saved. It is important to note that by disabling all cookies, the functioning of this site could be compromised. The user can find information on how to manage cookies in his browser at the following addresses: Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Windows Explorer.

In the case of services provided by third parties, the user can also exercise their right to oppose the tracking by inquiring through the third party’s privacy policy, via the opt out link if explicitly provided or by contacting the same directly.

Notwithstanding the foregoing, the Owner informs that the user can use Your Online Choices. Through this service it is possible to manage the tracking preferences of most advertising tools. The Owner, therefore, advises users to use this resource in addition to the information provided in this document.

 

Ownership of the treatment of cookies

Since the installation of third-party Cookies and other tracking systems through the services used within this site cannot be technically controlled by the Owner, any specific reference to Cookies and tracking systems installed by third parties is to be considered indicative. To obtain complete information, consult the privacy policy of any third party services listed in this document.

Given the objective complexity linked to the identification of technologies based on cookies and their very close integration with the functioning of the web, the user is invited to contact the owner if he wishes to receive any further information on the use of cookies and any uses of the same – for example by third parties – made through this site.

 

Further information on the treatment
Defense in court

The User’s Personal Data may be used by the Owner in court or in the preparatory stages for its eventual establishment for the defense against abuse in the use of this Website or related Services by the User. The User declares to be aware that the Owner may be obliged to disclose the Data by order of the public authorities.

 
Specific information

At the request of the User, in addition to the information contained in this privacy policy, this Website may provide the User with additional and contextual information regarding specific Services, or the collection and processing of Personal Data.

 
System log and maintenance

For needs related to operation and maintenance, this Website and any third party services used by it may collect system logs, which are files that record the interactions and which may also contain Personal Data, such as the User IP address.

 

Information not contained in this policy

Further information in relation to the processing of Personal Data may be requested at any time from the Data Controller using the contact details.

 

Response to “Do Not Track” requests;

This Website does not support “Do Not Track” requests. To find out if any third-party services used support them, the User is invited to consult the respective privacy policies.

 

Changes to this privacy policy

Il Titolare del Trattamento si riserva il diritto di apportare modifiche allThe Data Controller reserves the right to make changes to this privacy policy at any time by informing Users on this page and, if possible, on this Website as well as, if technically and legally feasible, by sending a notification to Users through one of the contact details held by the Data Controller. Please therefore consult this page regularly, referring to the date of the last modification indicated at the bottom.

If the changes concern treatments whose legal basis is consent, the Data Controller will collect the User’s consent again, if necessary.

 

Definitions and legal references
Personal Data (or Data)

Any information that, directly or indirectly, also in connection with any other information, including a personal identification number, makes a natural person identified or identifiable constitutes personal data.

 

Usage Data

This is the information collected automatically through this Website (including from third-party applications integrated into this Website), including: the IP addresses or domain names of the computers used by the User who connects with this Website, the addresses in URI (Uniform Resource Identifier) ​​notation, the time of the request, the method used to forward the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response from the server (successful, error, etc. .) the country of origin, the characteristics of the browser and operating system used by the visitor, the various temporal connotations of the visit (for example the time spent on each page) and the details of the itinerary followed within the Application, with particular reference to the sequence of the pages consulted, to the parameters relating to the operating system and the IT environment of the User.

 

User

The individual who uses this Website who, unless otherwise specified, coincides with the Data Subject.

 

Interested

The natural person to whom the Personal Data refers.

Data Processor (or Manager)

The natural person, legal person, public administration and any other body that processes personal data on behalf of the Data Controller, as set out in this privacy policy.

 

Data Controller (or Owner)

The natural or legal person, public authority, service or other body which, individually or together with others, determines the purposes and means of the processing of personal data and the tools adopted, including the security measures relating to the operation and use of this Website. The Data Controller, unless otherwise specified, is the owner of this Website.

 

This Website (or this Application)

The hardware or software tool through which the Personal Data of Users are collected and processed.

 

Service

The Service provided by this Website as defined in the relative terms (if any) on this site / application.

 

European Union (or EU)

Unless otherwise specified, any reference to the European Union contained in this document is intended to be extended to all current member states of the European Union and the European Economic Area.

 

Cookies

Small portion of data stored within the User’s device.

 

Legal reference

This privacy statement is drawn up on the basis of multiple legislative systems, including articles. 13 and 14 of Regulation (EU) 2016/679.

Unless otherwise specified, this privacy policy applies exclusively to this Website.

Last updated: March 26, 2021